Fiber To The Home - FAQs

What are Fiber Optics?

Fiber optics are long, thin strands of very pure glass about the diameter of a human hair. They are arranged in bundles called fiber optic cables and use light instead of electricity to carry a signal. The light signals represent data, which is capable of traveling at the speed of light.

Interesting Fact: One bundle of fiber cable not much thicker than a pencil can carry ALL of the world's current communications traffic.

What is Fiber to the Home?

Fiber to the Home (FTTH) is the installation and use of fiber optical cable directly to your home.

Fast Fact: The United States ranks 8th in the world's leading economies in FTTH household market penetration with 3.8%. South Korea is first with 44%, Hong Kong is second with 28%, Japan is third with 27% and Taiwan is 4th with 12% household penetration.

How do Fiber Optics work?

To understand how fiber optic cable works, imagine yourself looking through a very long flexible plastic pipe several miles long, with the inside surface of the pipe coated with a perfect mirror. Several miles away at the other end, a friend turns on a flashlight and shines it into the pipe. Because the interior of the pipe is a perfect mirror, the flashlight's beam will reflect off the sides of the pipe (even though the pipe may curve and twist) you will see it at the other end. If your friend were to turn the flashlight on and off in a Morse Code fashion, your friend could communicate with you through the pipe. This is the essence of a fiber optic cable.

Why is FTTH important to me?

Fiber technology is unique because it can carry massive amounts of information, called bandwidth, over long distances without degradation. Copper can also carry high bandwidth, but only for a few hundred yards; after which the signal begins to degrade and bandwidth narrows.

Connecting homes directly to fiber optic cables instead of copper and coaxial cables enables homes to receive a wider range of products and services.

You can be sure the leap into the next-generation Internet will inspire further innovations that we cannot even imagine at this point, just look at what the past few year have brought.

Advantages of Fiber To The Home

  • Greater Capacity and Reliability - Today's homeowners are using technologies that require more and more and more bandwidth, fiber optics are the only medium that can keep up with the bandwidth demand. Because fiber is made of glass and does not conduct electricity, it is not affected by certain weather condition such as lightning.
  • Cost-Effective - Data on a fiber optic cable can travel many miles in a split-second. This speed allows a more cost-effective method to transmit large amounts of data to everyone's homes. Several miles of fiber optic cable can be made cheaper than equivalent lengths of copper wire.
  • Secure - Voice and data transmissions via fiber are more secure then when they are sent over conventional copper cable connections. The use of fiber eliminates the ability to tap, or eavesdrop, through contact with the delivery system.
  • Future-Proof - Once installed, fiber is usually upgraded by changing the electronics that creates the light pulses, and not be replacing the cable itself. That's why fiber networks are said to be "future-proof."

Common Questions

How much will installing fiber to my home cost?

Installing fiber has no cost to you. When we activate the new equipment you will have higher quality services and can subscribe to some new and exciting enhanced services. We will be offering these new enhanced service packages to you soon.

Will getting Fiber to The Home destroy my yard?

We make all efforts to minimize any disturbances of your property and all necessary restoration will be completed promptly.

Will installing fiber make my home more valuable?

Absolutely. A house is generally worth much more if it has access to a public street, water, sewer services, public schools, and other "utilities" than if it does not.

What will this mean as far as service?

Basic telephone service will not change. There will be changes in Internet services and the upload and download speeds offered.

Why do I need a battery in my home?

The fiber optic network is passive. This means that unlike copper, the fiber network does not power itself. The only signal in the fiber cable from the central office to your home is light.

How long will the battery last when the power goes out in my home?

Under continuous use, the battery is rated to last 8 hours. This would mean under normal use the battery will last much longer than 8 hours. The battery is rechargeable, therefore once the power is back on it will immediately begin recharging itself.

Will I be responsible for the battery place in my home?

SNC will monitor and maintain the battery and will replace it free of charge when it nears the end of its life or if the unit fails.

How will I know when it is time to replace the battery in my home?

With our network management software we can monitor for low battery, no power, and even no battery from our central office. Under normal circumstances, we will be able to replace the battery before it fails.

Can I choose not to have a battery?

No. The optical device on the outside of your home that is connected to the battery must have the battery as a power supply and cannot be connected to a different power source.

Can we do better?

We’re your local communications company and we want to get better. Did someone at SNC do a great job for you? Have an idea? Have a comment about our services? We want to hear about it. Send us your thoughts and you’ll be entered in our monthly drawing for a $25 service credit.

Let Us Know!

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